Legal
Terms of Service
These terms set clear expectations for use of our website and professional visa readiness support.
Last updated: June 13, 2026
Nature of our services
VisaBridge Afrika provides visa readiness, document preparation, and administrative support. We are not an immigration law firm, government body, embassy, visa application centre, or decision-maker.
No guarantee of outcome
Visa decisions are made solely by the relevant government or consular authority. Payment for our services does not guarantee approval, faster processing, an appointment, or any particular outcome.
Client responsibilities
You must provide complete, accurate, lawful, and authentic information. You remain responsible for reviewing and approving your application before submission and for meeting official deadlines and requirements.
Fees and cancellations
Fees, deliverables, timelines, payment terms, and cancellation arrangements will be confirmed before work begins. Government, biometrics, travel, translation, courier, and third-party charges are separate unless expressly stated.
Acceptable use
You may not use our services to submit false information, forged documents, misleading evidence, or material intended to circumvent immigration rules. We may stop work where fraud, abuse, or unlawful conduct is suspected.
Limitation of liability
1. Nature of the service VisaBridge Afrika provides visa readiness guidance, document preparation support, and administrative assistance only. We are not an immigration law firm, legal representative, government authority, embassy, visa application centre, or decision-making body. Our services are advisory and preparatory in nature. The final decision on any visa application rests exclusively with the relevant government authority, embassy, or consular office. 2. No guarantee of outcome VisaBridge Afrika does not guarantee, represent, or warrant that use of our services will result in a visa approval, a particular processing time, an appointment, or any specific outcome. Visa decisions involve factors outside our knowledge and control, including immigration officer discretion, policy changes, applicant history, and country-specific requirements. Our services improve application quality and reduce avoidable errors; they do not determine the outcome. 3. Exclusion of consequential and indirect loss To the fullest extent permitted by applicable Kenyan law, VisaBridge Afrika shall not be liable for any of the following, whether arising in contract, tort, negligence, or otherwise: (a) Loss of income, earnings, profits, or business opportunity arising from a visa refusal or delay. (b) The cost of non-refundable travel bookings, accommodation reservations, tour deposits, event tickets, or any other prepaid travel expenditure. (c) Costs associated with rebooking, rescheduling, or cancellation of travel arrangements. (d) Any indirect, special, incidental, or consequential loss of any nature, even if VisaBridge Afrika has been advised of the possibility of such loss. (e) Losses arising from reliance on estimates, indicative timelines, refusal rates, or processing information published on our website, which are provided for general guidance only and may not reflect current official requirements. (f) Losses arising from embassy, consulate, VFS Global, TLScontact, or other third-party decisions, errors, delays, or policy changes that are outside our control. 4. Cap on total liability Where liability cannot be fully excluded under applicable law, the total aggregate liability of VisaBridge Afrika to any client in respect of any claim or series of related claims whether in contract, tort, negligence, or otherwise shall not exceed the total fees actually paid by that client to VisaBridge Afrika for the specific service to which the claim relates. 5. Document handling and data VisaBridge Afrika applies reasonable security measures to protect client documents and personal information submitted for review. However, to the extent permitted by applicable law: (a) VisaBridge Afrika shall not be liable for any loss, damage, disclosure, or delay affecting documents or data where such loss arises from circumstances beyond our reasonable control, including but not limited to third-party platform failures, cyberattacks, or force majeure events. (b) Clients are advised to retain original copies of all documents submitted to VisaBridge Afrika and to ensure that sensitive identity documents, including passports and bank statements, are shared only through secure channels confirmed at the time of onboarding. (c) VisaBridge Afrika's liability for any data loss or breach shall in all cases be subject to the cap set out in clause 4 above. 6. Client obligations and shared responsibility The client acknowledges and agrees that: (a) The client is solely responsible for the truthfulness, accuracy, completeness, and lawfulness of all information and documents provided to VisaBridge Afrika. (b) VisaBridge Afrika's advice and support is based entirely on the information provided by the client. Any inaccuracy, omission, or misrepresentation by the client releases VisaBridge Afrika from liability arising from advice given in reliance on that information. (c) The client retains sole responsibility for reviewing, approving, and authorising the final visa application before submission. (d) VisaBridge Afrika shall bear no liability for errors, omissions, or adverse outcomes arising from a client's decision to submit an application contrary to our guidance, or from the client's failure to follow agreed preparation steps. 7. No liability for third-party actions VisaBridge Afrika is not responsible for the acts, omissions, decisions, delays, or errors of any embassy, consulate, government department, visa application centre including VFS Global and TLScontact, airline, travel provider, insurance company, or any other third party involved in the visa application process or travel arrangements of the client. 8. Matters not excluded Nothing in these terms shall limit or exclude liability for: (a) Death or personal injury caused by VisaBridge Afrika's gross negligence or wilful misconduct. (b) Fraud or fraudulent misrepresentation by VisaBridge Afrika or its personnel. (c) Any statutory rights under Kenyan law that cannot lawfully be excluded or limited, including rights under the Consumer Protection Act, 2012. 9. Acknowledgement of reasonableness The client acknowledges that the limitations set out in this section are reasonable and proportionate, having regard to the advisory and preparatory nature of the services provided, the fees charged, the explicit disclosure that visa approvals are not guaranteed, and the fact that visa outcomes are determined exclusively by government authorities over whom VisaBridge Afrika has no control or influence. 10. Governing law and jurisdiction These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Kenya. The parties submit to the exclusive jurisdiction of the Kenyan courts.
Updates
Requirements, destination rules, processing times, and third-party systems can change without notice. Official government and consular sources remain authoritative where any conflict arises.
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